Order Process

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New Ordering Process for General Products/Operating Supplies and Equipment

As of February 1, all general products/operating supplies and equipment (OS&E) must now be ordered through our Direct Order suppliers. To place an OS&E order, please contact the appropriate supplier for each product; a complete list of suppliers is available on mybestwestern.com > Hotel Operations > Best Western Supply. We have more Direct Order suppliers than ever before who are eager to earn your business! No other ordering processes have changed. You can still place your Contract Furnishings/Furniture, Fixtures & Equipment (FF&E) orders with our staff of Contract Sales Representatives by calling 800-528-3601, option 3 (U.S. members) or 800-297-8775 for Canadian members.

To obtain your previous order history from Supply, please send a request to:
Be sure to include your property number.